Generalist Adviser

Purpose of the role

• To help provide an effective and efficient advice service to members of the public
• To help influence government and other organisations by informing them of the effect of their actions on the lives of clients

What will you do?

●    complete an introduction to Citizens Advice and a training programme for your role

●    talk to clients over the phone, face to face or online to explore what problems they’ve come for help with

●    find information about the clients’ problems and help them to understand their options

●    support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls or referring the client to another organisation

●    complete clear and accurate case records using our case recording system

●    keep up to date on important issues by attending the appropriate training, by essential reading and attending volunteer meetings. 

Some examples of what you could do:

●      help client with debts work out a reasonable amount to pay back and make a phone call to an organisation they owe money to.

●      explore what benefits a client is entitled to and help them to complete a benefit application form.

●      help a client who has problems with their landlord to understand their housing rights.

What’s in it for you?

●      make a real difference to people’s lives

●      learn about a range of issues such as benefits, debt, employment and housing

●      build on valuable skills such as communication, listening and problem solving, and increase your employability

●      work with a range of different people, independently and in a team

●      have a positive impact in your community

And we’ll reimburse expenses too.

No prior experience is necessary in these areas as you’ll receive full training.