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Gloucestershire Health and Care NHS Foundation Trust provides joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We do this in our ...
Welcoming Volunteer, Stroud Therapy Department
Scan me or visit www.govolunteerglos.org/o/Gloucestershire-Health-and-Care-NHS-Foundation-Trust/opportunities/Welcoming-Volunteer-Stroud-Therapy-Department/83904 to join
Contact person
Summary
Our Welcoming Volunteers are based on the Therapy Department reception desk and support the reception staff with checking in patients and administrative tasks.Detailed description
Purpose of the Role:
Welcome patients to the Physiotherapy Department when they arrive for their appointment.
Main Responsibilities:
Welcome patients to the Physiotherapy Department.
Car Parking assistance if required
Where necessary, direct patients to other areas if applicable
Signposting patient to other services (Podiatry information or GP)
Record destinations which the public have difficulty finding so that signage can be improved
Where necessary, contact staff to inform them that a patient is waiting.
Carry out basic housekeeping tasks
Keep information boards and leaflets tidy and up to date; advise on items to re-order.
Take phone messages for reception staff.
Phoning patients with messages as directed by reception staff.
Help keep magazines tidy in the waiting area.
Encourage visitors to use handwashing gel and facilities.
Give out self-referral forms to patients.
Request wheelchair assistance if required.
Assist reception staff with administrative tasks, including opening post, stuffing and/or addressing envelopes, photocopying, filing and checking answer phone messages.
Maintain confidentiality and a professional attitude at all times.