Admin / Customer Service Volunteer

What will you do? 

Admin 

• complete an introduction to Citizens Advice and training for your role 
• help with the day to day running of the Citizens Advice service 
• answer the telephone, reply to emails and post 
• type up letters and read through documents checking for mistakes 
• print and scan documents using a printer 
• update spreadsheets and databases 

Customer service  

• in reception, welcome all clients and other visitors to the local Citizens Advice 
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in 
• check in client’s for their appointment  
• type up information from the client form onto a spreadsheet or database 

What’s in it for you? 

• gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team 
• increase your employability 
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives  
• work with a range of different people, independently and in a team. 
• reimbursement of expenses

What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

• be friendly and approachable 
• respect views, values and cultures that are different to your own 
• have good IT skills 
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
• be willing to undertake training in your role

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.