Gig and Festival support worker

Festival Peer Support Worker

Festival peer support workers provide vital emotional and practical assistance to attendees experiencing difficulties at music events and festivals. They create a safe space for individuals in distress and serve as a compassionate first point of contact before more intensive intervention may be needed.

Key Responsibilities:

• Offering non-judgmental emotional support to festival-goers
• Recognizing and assisting those experiencing anxiety, panic attacks, or other mental health challenges
• Providing a calm presence in overwhelming environments
• Delivering basic first aid for minor injuries and ailments
• Applying mental health first aid principles for psychological distress
• Working collaboratively with on-site emergency services and medical teams
• Monitoring crowded areas for people who may need assistance
• Escorting vulnerable individuals to quiet spaces or medical tents
• Maintaining clear communication with security and event staff

Required Skills:

• Mental health first aid certification
• Basic first aid knowledge and certification
• Strong interpersonal and communication abilities
• Calm demeanor under pressure
• Ability to recognize signs of distress
• Understanding of common mental health conditions
• Experience working within multi-agency teams
• Knowledge of event safety protocols
• Excellent situational awareness

Peer support workers play a crucial role in enhancing festival safety and ensuring all attendees have access to support during challenging situations.